Terms and Conditions

Man With a Van Morden Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Morden provides removal, transport and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to begin work at your property or premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means the individual, business or organisation that books or uses our services.

We, us, our means Man With a Van Morden.

Services means any removal, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

Vehicle means any van or other vehicle we use to perform the services.

Goods means the items, belongings or property which you request us to handle, transport or store.

Scope of Services

We provide man and van, small removal, and related transport services for domestic and commercial clients. Our services may include loading, transporting, unloading, and where agreed in advance, limited packing or furniture disassembly and reassembly.

The precise scope of services for each booking will be confirmed at the time of booking, based on the information you provide. We are under no obligation to provide any services that fall outside the written or clearly agreed scope of the booking.

Booking Process

All bookings are subject to acceptance and availability. A booking is only confirmed when we have received all required details from you and have expressly confirmed the booking and price.

When making a booking, you must provide accurate and complete information, including:

the full collection and delivery addresses

access details at each address, including floors, lifts, parking restrictions and distances to the property

the nature, quantity and approximate weight or volume of the goods

any large, heavy, fragile or high-value items

any special handling requirements or restrictions.

We rely on the information you provide in order to allocate the appropriate vehicle, staff and time for the job. If the information provided is incomplete or inaccurate, we may adjust the price, alter the service, or in serious cases, decline or cancel the job.

We may request photographs, inventories, or additional details in order to provide a reliable quote. Quotations are given on the assumption that the job can be carried out under normal conditions and with reasonable access.

Prices and Quotations

Prices may be based on a fixed quote or an hourly rate, as confirmed at the time of booking. All quotations are given in good faith based on the information supplied by you.

A quotation may be revised or surcharges may apply if:

you request additional services or changes to the booking

access is significantly worse than described or there are unexpected access issues

the volume, nature or weight of goods is substantially greater than stated

waiting time is incurred due to delays not caused by us

work is required outside the agreed hours.

Where possible, any additional charges will be discussed with you before further work is undertaken.

Payments

Unless otherwise agreed in writing, payment terms are as follows:

a deposit may be required at the time of booking to secure the date and time

the balance is normally due immediately upon completion of the job, or as otherwise confirmed in advance.

We accept payment methods as notified to you at the time of booking or before the job starts. All payments must be made in full and in cleared funds. We reserve the right to withhold delivery of goods or cease work if payment is not made in accordance with these Terms and Conditions.

For business clients or larger jobs, we may agree alternative payment terms, which will be confirmed in writing. If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, and to recover all reasonable costs incurred in pursuing the debt.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice. The following cancellation terms will generally apply, unless otherwise agreed in writing:

if you cancel more than 7 days before the scheduled start time, any deposit paid may be refundable or transferable at our discretion

if you cancel between 7 days and 48 hours before the scheduled start time, we may retain all or part of the deposit to cover our costs and loss of business

if you cancel less than 48 hours before the scheduled start time, the full quoted price may become payable.

Reductions in the scope of the job or changes to the date or time requested close to the job may be treated as a partial or full cancellation, depending on the circumstances.

We will always try to accommodate reasonable changes to the booking, subject to availability and additional charges where appropriate.

Our Right to Cancel or Postpone

We reserve the right to cancel or postpone a booking in the event of:

adverse weather or road conditions which make it unsafe or impractical to operate

vehicle breakdown, staff illness, or other circumstances beyond our reasonable control

where we have reason to believe that the information provided is materially inaccurate or incomplete

where we consider that the job may place our staff, vehicles, or your goods at unreasonable risk.

In such cases, we will notify you as soon as reasonably possible and will seek to offer a new date or time for the services. Our liability for cancellation by us will be limited to a refund of any deposit or prepayment made for the affected booking, and we will not be liable for any consequential loss.

Client Responsibilities

You are responsible for:

ensuring that you, or an authorised representative, are present at the collection and delivery addresses for the duration of the job, unless agreed otherwise

obtaining all necessary permissions, permits and authorisations for parking, loading and unloading at all locations

ensuring that access to the property is safe, clear and suitable for our vehicle and staff

packing your goods securely, unless we have agreed to provide packing services

disconnecting and preparing appliances, dismantling furniture and securing loose parts, unless we have agreed to do this

checking that all goods to be moved are loaded and that nothing is left behind.

If our staff are required to move or handle items that have not been properly packed or prepared, or operate in areas that are not safe or suitable, this may increase the risk of damage or delay and may give rise to additional charges.

Goods Not Accepted or Subject to Restrictions

Unless we have specifically agreed in writing, we do not accept responsibility for and may refuse to transport:

perishable goods or items requiring special temperature-controlled conditions

cash, jewellery, precious metals, securities, or other high-value items

dangerous or hazardous goods, including flammable, explosive, corrosive or toxic substances

gas cylinders, fuel, paints, chemicals, or similar materials

illegal items or goods obtained unlawfully.

If such items are moved without our knowledge, we accept no liability for loss, damage or deterioration, and you will be held responsible for any damage or loss suffered by us or third parties as a result.

Waste and Rubbish Removal

We operate in accordance with applicable UK waste regulations. We are not a general waste disposal company, and we may decline to remove certain types of waste or rubbish.

Where we agree to remove items for disposal, you confirm that you are the owner of the items or have full authority to dispose of them. We will only transport waste to authorised facilities and will comply with relevant duty of care obligations.

We do not accept hazardous waste, including but not limited to chemicals, asbestos, medical waste, or similar materials. If such items are presented for removal without prior agreement, we may refuse to take them and may charge for any time lost or additional work required.

Parking and Access

You are responsible for arranging suitable parking for our vehicle at collection and delivery locations, and for meeting any costs associated with permits, meters, or parking charges, unless otherwise agreed.

If our vehicle receives a penalty charge or fine as a direct result of inadequate parking arrangements or instructions from you, we may seek reimbursement of the penalty and any associated administrative costs.

Where access is restricted or unsafe, we may decline to carry out part or all of the job, or we may proceed only on the understanding that any additional risk or time incurred may lead to additional charges and may reduce or limit our liability.

Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services and handling your goods. Our liability for loss or damage to goods or property is subject to the limitations set out in these Terms and Conditions.

We are not liable for:

loss or damage arising from your failure to pack goods properly, or to prepare items or premises adequately

pre-existing damage, defects or wear and tear

loss or damage to fragile items not properly protected or disclosed at the time of booking

indirect or consequential loss, such as loss of income, profit, business or opportunity.

Our total liability for loss of or damage to goods, or for any other claim arising out of the services, shall not exceed a reasonable replacement or repair cost subject to any applicable insurance arrangements and any specific written limits agreed with you before the job starts.

You must inspect your goods and property as soon as reasonably possible after completion of the job. Any visible loss or damage must be reported to us in writing within a reasonable time. Failure to notify us promptly may affect our ability to investigate and resolve the matter.

Delays and Events Beyond Our Control

We will make reasonable efforts to meet any agreed times for collection and delivery. However, all times are estimates and not guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including but not limited to:

traffic, road closures or accidents

weather conditions

vehicle breakdowns where we have maintained reasonable standards of maintenance

third-party actions, strikes, or public events.

If a delay occurs, we will keep you informed where possible and will complete the job as soon as reasonably practicable. We will not be responsible for any consequential loss arising from such delay.

Insurance

We maintain insurance policies in line with our operations and legal obligations. Details of the level and scope of cover can be provided upon request. You are strongly advised to consider whether additional insurance is needed for particularly valuable or fragile items, as our liability may be limited.

Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with our staff as soon as possible so that we have an opportunity to address it on the day where practicable.

If the matter is not resolved to your satisfaction, you should submit a written complaint, providing full details of the booking, the issues experienced, and any loss or damage claimed. We will review your complaint and respond within a reasonable time, usually within 28 days.

Data Protection and Privacy

We will collect and process your personal data only as necessary to manage bookings, provide services, and comply with legal obligations. We will take reasonable steps to keep your data secure and will not sell your personal information to third parties. We may share data with service providers and authorities where required by law or necessary for the performance of our services.

Variation of Terms

We may update or amend these Terms and Conditions from time to time. The terms that apply to your booking will be those in force at the time you make the booking, unless we agree otherwise in writing.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.