Terms and Conditions for Man With A Van Morden

These terms and conditions govern the provision of removal, transport, and related services supplied by Man With A Van Morden (“we”, “us”, “our”). By making a booking, confirming a quotation, or instructing us to begin work, the customer (“you”, “your”) agrees to be bound by these terms. These conditions are intended to set out the rights and responsibilities of both parties in a clear and practical way, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the agreement.

For the avoidance of doubt, these terms apply to all standard van and man-with-a-van services, including household moves, furniture transport, collection and delivery jobs, item loading and unloading, and similar relocation or transport work. Any additional services requested at short notice, or any work outside the original quotation, may be accepted at our discretion and may be subject to revised pricing, revised timing, or different operational conditions.

Our service is provided on the basis of the information supplied by you at the time of booking. If the details of the job change materially before or during the service, we may need to amend the quotation or decline to continue if the revised requirements are materially different from those originally agreed. Accuracy at the point of booking is therefore essential.

Booking Process

Bookings are made when you accept our quotation and provide the required job details. A booking request will normally need information such as the collection and delivery points, access conditions, the number and type of items, any handling requirements, and the preferred date and time. We may ask follow-up questions before confirming availability. A booking is only confirmed when we have expressly accepted the job, whether verbally, in writing, or by electronic message. Until confirmation is given, no fixed reservation is guaranteed.

We aim to provide a clear estimate based on the information you supply. Any estimate or quotation is based on the assumption that the information provided is complete and accurate. If access is restricted, items are heavier or larger than described, stairs or parking restrictions create additional difficulty, or more time is required than anticipated, we may revise the price or adjust the service. We may also require an updated quotation if the scope of work changes, including the addition of extra stops, extra items, waiting time, or assembly and dismantling requests not previously agreed.

It is your responsibility to ensure that someone authorised is present at collection and delivery, unless we have agreed otherwise in advance. If you are booking on behalf of another person, you confirm that you have authority to accept these terms on their behalf. You must ensure that all instructions given to us are lawful, accurate, and appropriate for safe and efficient transport. We may refuse a booking or suspend work where we reasonably consider the job unsafe, unlawful, or beyond the scope of our operating capacity.

Payments and Pricing

All fees are due in accordance with the quotation, invoice, or agreed payment arrangement. Unless stated otherwise, prices may be based on factors such as labour time, vehicle use, mileage, the number of operatives required, and any special handling needs. Additional charges may apply for congestion, parking, tolls, waiting time, failed access, or work that extends beyond the agreed service. If a job changes during execution, any additional sums reasonably incurred may be payable immediately or added to the final invoice.

Payment must be made using the method agreed at the time of booking. We may request part payment, a deposit, or full payment in advance for certain services, particularly where the booking requires reserved time, long-distance transport, or unusually high operational commitment. If payment is not made when due, we reserve the right to suspend the service, withhold delivery where lawful, or recover outstanding sums through the appropriate legal process. Late payment may also result in administrative charges or interest where permitted by law.

Unless otherwise stated, all prices are quoted exclusive of VAT or inclusive of VAT according to the relevant invoice format and legal requirement. We will make reasonable efforts to explain any material charges before they arise, but you remain responsible for the full agreed price and any extra costs caused by changes made by you, your representative, or circumstances outside our control. Payment disputes should be raised promptly and in good faith; however, raising a dispute does not remove your obligation to pay any undisputed portion of the invoice.

Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking by giving us notice as soon as reasonably possible. If cancellation occurs after we have reserved time, dispatched staff, or incurred costs, we may charge a cancellation fee or recover reasonable losses suffered as a result of the late cancellation. The amount charged may depend on how close the cancellation is to the scheduled time and whether any unrecoverable expense has been incurred. If you cancel on the day of the booking, a substantial fee may apply.

If you are not ready at the agreed time, if access is unavailable, or if the job cannot proceed due to your failure to prepare the property or items, the service may be treated as a late cancellation or a failed job. This includes circumstances where items are not packed in a safe and suitable manner, required permissions are not in place, or entry to the premises is delayed. We are not responsible for delays caused by traffic, weather, road closures, or other events beyond our reasonable control, though we will seek to keep you informed where practical.

We may also need to reschedule where operational circumstances make it unsafe or impractical to proceed. This may include vehicle breakdown, staff illness, severe weather, or restrictions affecting loading, parking, or road access. Where we must cancel or postpone for reasons within our control, we will aim to offer an alternative time. Our responsibility in those circumstances is limited to rearranging the service or refunding any advance payment for the affected portion of the work, subject to any lawful deductions already incurred.

Liability and Property Care

We will take reasonable care when handling your belongings and while working at the collection and delivery locations. However, moving and transport work carries inherent risks, especially where items are fragile, very heavy, improperly packed, or difficult to access. You are responsible for ensuring that items are appropriately packed and that any valuables, documents, jewellery, money, keys, or personal data are removed before the service begins unless we have expressly agreed to handle them. We do not accept responsibility for loss arising from your failure to do so.

Our liability is limited to loss or damage caused by our negligence or wilful misconduct and is subject to the exclusions and limits permitted by law. We are not liable for damage caused by inherent defects, poor packing, pre-existing condition, normal wear and tear, or the nature of the item itself. In particular, we cannot accept liability for damage to furniture that is already unstable, items made from fragile materials, goods that were disassembled before our arrival, or items moved contrary to our advice. Any claim for damage must be reported promptly and with reasonable detail.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under applicable law. Where liability is accepted, our responsibility will normally be limited to the reasonable repair or replacement cost of the damaged item, taking account of age, condition, and depreciation, rather than the cost of a new replacement unless required by law.

Customer Responsibilities

You must ensure that the goods handed to us are lawful to transport and that you have the right to instruct the movement of those goods. You are responsible for securing pets, children, and vulnerable persons during the service. Where assembly, dismantling, or placement of items is requested, you must provide clear instructions and ensure the destination area is suitable for the item. Floors, walls, lifts, and access routes should be protected or cleared where necessary, and we may refuse to continue if conditions are unsafe.

You must notify us of any special circumstances that may affect the job, including access codes, restricted parking, building rules, weight limits, fragile surfaces, and any requirement for permits or permissions. Failure to provide such information may result in delays, additional charges, or the inability to complete the service. We are not responsible for losses arising from incomplete or inaccurate instructions supplied by you or by anyone acting on your behalf.

Any packaging, protective materials, or crates supplied by you should be suitable for the items being moved. If you ask us to load or unload items that are not properly packed, we may proceed only at your risk or may decline the task. We reserve the right to refuse to handle items that are hazardous, illegal, excessively contaminated, or likely to present a risk to health, safety, or property.

Waste Regulations and Prohibited Items

Where our service includes the removal of unwanted items, waste, or refuse, the parties must comply with applicable waste management laws and environmental regulations. We may only transport, dispose of, or transfer waste in accordance with the relevant legal requirements. You must accurately describe any waste to be removed and must not ask us to take items that are hazardous, prohibited, or subject to special licensing unless we have expressly agreed and are legally permitted to do so.

You confirm that any waste presented for collection is your property or is otherwise lawfully placed for removal and that it does not include items whose disposal would breach environmental, transport, or safety rules. This includes, without limitation, chemicals, asbestos, oils, solvents, pressurised containers, clinical waste, batteries, gas cylinders, electrical waste requiring special processing, and any item classified as hazardous or regulated waste unless specifically agreed in advance. Illegal dumping or misdescription of waste may result in immediate refusal of service, additional charges, or reporting to the relevant authorities where appropriate.

When waste is accepted for removal, we may require evidence, descriptions, or declarations to ensure compliance with waste handling obligations. If we reasonably believe that an item has been incorrectly described or that the removal would breach legal requirements, we may halt the job without liability to you for any resulting loss. You agree to cooperate fully with any lawful process necessary to ensure the safe and compliant handling of waste materials.

Insurance and Risk Transfer

The risk in your goods remains with you until loading has been completed and passes back to you once unloading is completed, unless otherwise agreed in writing. While we will take reasonable steps to protect your property, you are encouraged to ensure that any high-value items are adequately insured under your own policy. Any insurance arranged by us, where available, will be subject to its own policy terms, excesses, exclusions, and claim procedures, which may differ from these service terms.

If you request that we move items through narrow access, disassemble furniture, lift items by hand, or position items in a particular way, you accept that there may be an increased risk of cosmetic marking or minor disturbance. We will not be responsible for unavoidable marks to walls, floors, paintwork, or door frames where reasonable care has been taken. Any special requirement for extra care, protective covers, or additional labour should be disclosed in advance so that appropriate arrangements can be considered.

Where any loss or damage is alleged, you must take reasonable steps to mitigate the loss and preserve the item and any packaging, if relevant. We may request photographs, a description of the item, proof of value, or other reasonable supporting information before assessing a claim. Failure to cooperate may affect our ability to investigate and resolve the matter fairly.

Complaints, Claims, and General Provisions

Any complaint should be raised as soon as possible after the issue arises, and any claim for damage or loss should be made within a reasonable time. Delayed reporting may make it difficult to investigate and may reduce the likelihood of a remedy. We will review complaints fairly and in good faith, but any remedy will be limited to what is legally required and supported by the facts. No oral statement or informal arrangement will vary these terms unless confirmed by us in writing.

If any clause in these terms is found to be unenforceable or invalid, the remaining clauses will continue in full force. Failure by us to enforce a right on one occasion does not mean that the right is waived. We may assign or subcontract certain parts of the service where reasonably necessary, provided this does not materially reduce the standard of service agreed with you. Headings are for convenience only and do not affect the meaning of the provisions.

These terms are intended to create a fair balance between the needs of the customer and the operational realities of a moving and transport service. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these conditions. Where practical, we will act reasonably, communicate clearly, and deliver the agreed service with professionalism, but the legal and practical limits described above will apply throughout the engagement.

These conditions are governed by the laws of England and Wales, and any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any inconsistency exists between a quotation and these terms, these terms will apply unless the quotation expressly states otherwise in writing and is intended to override the relevant provision. The version in force at the time of booking will apply to that booking.

By using Man With A Van Morden, you agree that the agreement is formed on the basis of these service terms, the accepted quotation, and any written variation expressly confirmed by us. If you do not agree with any part of these terms, you should not proceed with the booking or should raise the matter before the service begins.